Discourse Analytics uses predictive analytics to model customer attitudes and preferences about the products and services they love. We go beyond demographic data to build bespoke, like-minded customer segments to enable targeted messaging at scale as well as hyper-targeted individual engagement. Our patented algorithms harness data from CRM, social media, mobile interactions and engagement widgets to listen to customers through channels where they are already interacting. The individual profiles and “why-based” clusters calibrate over time with each and every interaction providing a real-time understanding of what connects you to each individual customer in your audience.
START THE CONVERSATION
Our platform drives engaged conversations when and where your audience wants them to happen. Discourse Analytics utilizes surveys, content consumption, social media and conversations to communicate with and listen to your audience through the channels where they voice their thoughts.
HOW WE DO IT
The choices people make are really linked to their attitudes. Once we understand their attitudes, we can do a better job at connecting them with experiences that are truly meaningful to them.
CONSUMER ACTIVATION PLATFORM
Discourse Analytics provides an integrated approach to understanding and tracking the attitudinal drivers of every person in an audience. In the world of big data, our software identifies the key insights that give our customers the power to engage with their customers on a 1:1 basis at scale.
Every interaction with customers can provide new evidence of an attribute. The Discourse Analytics Consumer Activation Platform (CAP) enables our customers to turn these micro interactions into ongoing two-way conversation. Customer interactions in the form of transactions, online or mobile browsing, responses to survey questions and actions on social media can be used as evidence of an attitudinal dimension. The CAP identifies customers across multiple platforms, making the ongoing conversation seamless and continuous.
INSPIRE YOUR CUSTOMERS
The CAP offers three ways to inspire customers to engage based on the attitudes that are most compelling to them. First, we enable attitudinal targeting of customers at an individual level. A customer who is mostly concerned about price can be approached differently than someone who cares more about customer service and someone else who is motivated by innovation and creativity. Second, the CAP enables conversations at scale by building connections among like-minded clusters in the audience. Finally, the CAP provides valuable market intelligence about the key drivers in an audience. By understanding the broad contours of an audience’s key drivers brands can develop new products that evolve with changing customer interests and preferences.
Consumers today are demanding a more personalized approach to banking. This means that financial services companies need to understand their customers even better and make accurate predictions about the relevant products and messages to engage customers at the right time. Our Consumer Activation Platform™ includes CRM integration as well as engagement widgets for web and mobile that allow banks to engage in a continuous two-way conversation with customers at scale. In a completely secure environment, Discourse Analytics can pinpoint the causal factors which drive customer relationships and enable banks to deploy hyper-personalized customer service and product marketing campaigns at scale.
Discourse Analytics is helping post-secondary educational institutions deploy scalable approaches to enhance student success rates. Our approach goes beyond traditional intervention frameworks by looking beyond disparate data points and atomized views of the student. Rather, we identify the causal factors that motivate each student to attend college in order to develop an intervention framework that addresses underlying student needs and aspirations.
Discourse Analytics provides a patented and integrated approach to understanding and tracking the attitudinal drivers of patient behaviors. In the world of big data, our software identifies the key insights that give healthcare providers the power to engage with individuals on a 1:1 basis at scale. Healthcare providers and insurers can provide an individualized approach, understand their patients and customers better (and faster), and can make accurate predictions and prescribe interventions that will engage them in their own self-care. The key is linking the choices people make to their attitudes. Once we understand their attitudes, we can do a better job at connecting them with experiences that are meaningful to them that will drive healthier choices and enhance outcomes.
CASE STUDIES and WHITE PAPERS
Understanding the customer is the essential component to reducing churn. Customer understanding results from listening to the customer and assimilating that information to gain insights on what those customers value most and what their needs are.
Who We Are
Muhammad Ali Raza
Senior Software Engineer
Dr. Vijay Perincherry
Saad bin Shahid
Muhammad Shoaib Anjum
Senior Software Engineer
Data analyst and researcher
Co-founder, VP Strategy
Healthcare Data Analyst
Retired General Partner, NEA
Chief Venture Capital Officer at Ingram Content Group
Software entrepreneur. Founder of InkyMail, ITA
Allison Crean-Davis, Ph.D.
Advisor, Behavioral Science, Education
Advisor, Financial Services
President, Anzalone Liszt Research
Dr. Vijay Perincherry
Former CIO, Yum! Brands
To schedule a demo or to ask us any questions about Discourse Analytics and our software please send us an email or call us at 202-505-1043.